🛠️ Merchant Support

We're here
when you need us.

MBI provides multiple layers of support — from your dedicated rep to 24/7 phone coverage. Real people, real answers, whenever you need them.

Call us anytime
(626) 340-4900
Your primary support line for all MBI questions — account, billing, hardware, and processing.
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How Can We Help?

Choose the right support channel for your situation.

Call Us Directly

The fastest way to get help. Call your MBI rep or our general support line for any account, hardware, or processing question.

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MBI
Send a Message

Not urgent? Use our contact form and an MBI rep will follow up within one business day with a full response.

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Gateway Training

Step-by-step guides and tutorials for your virtual terminal and payment gateway. Learn to process, refund, and report.

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Clover Help Center

Official Clover help documentation for your POS device — setup guides, how-to articles, and troubleshooting for all hardware.

Visit Clover Help →
Clover Dashboard Login

Log in to your Clover Dashboard to view reports, manage your menu or inventory, and adjust account settings from any browser.

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NEW
Not a Merchant Yet?

If you're looking to get started with MBI — not existing support — this is your starting point. Takes about 5 minutes.

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Clover Resources

Self-service help for your Clover device.

Clover maintains a comprehensive help center with articles, video tutorials, and step-by-step guides for every device and feature. MBI also provides hands-on onboarding and can schedule a follow-up training call any time.

Clover Help & Documentation
Official Clover resources for setup, troubleshooting, and day-to-day use of your POS hardware and software.
Clover Help Center — full documentation library Clover Dashboard — reports, menus, and settings Clover App Market — browse available integrations
MBI Training Resources
Guides and training specific to your MBI account and payment gateway setup.
Gateway Training — virtual terminal walkthroughs Schedule a training call — (626) 340-4900 MBI Request on-site technical support visit
Common Questions

Answers to frequently asked questions.

First, check that your internet connection is working — try opening a browser on another device connected to the same network. If your WiFi is working but the terminal still shows offline, restart the Clover device by holding the power button for 5 seconds. For Clover Flex and Mini, the built-in 4G/LTE should automatically activate as a backup. If the issue persists, call MBI at (626) 340-4900 or contact Clover support directly — both are available 24/7 for hardware emergencies.
On your Clover device, open the Transactions app (or Recent Orders), find the transaction you want to refund, tap it, and select Refund. You can issue a full or partial refund. Refunds to the customer's card typically take 3–5 business days to appear on their statement, depending on their bank. For virtual terminal refunds through the gateway, log in to your dashboard, locate the transaction, and select the refund option. Call MBI at (626) 340-4900 if you need help locating a specific transaction.
For most MBI merchants, batches are processed daily and funds settle to your bank account within 1–2 business days. Your Clover Dashboard shows your settlement history under Reports → Settlement. New merchants may experience a slightly extended hold during their first few weeks, which is standard industry practice and typically lifts automatically. If you have questions about a specific deposit, call MBI at (626) 340-4900 with your merchant ID ready.
From your Clover Dashboard (dashboard.clover.com), go to Employees → Add Employee. Fill in their name, role, PIN, and set their permission level — you can control exactly what each employee can access. The new employee profile will sync to all connected Clover devices automatically within a few minutes. For a walk-through, visit the Clover Help Center or call MBI and we'll guide you through the process.
Processing statements can include several types of fees: your base processing rate on each transaction, monthly Clover software subscription fees (charged by Clover directly), and any app or integration fees if you've added Clover App Market products. If you see something unexpected, call MBI at (626) 340-4900 and we'll walk through your statement line by line and explain every charge. We believe in total transparency — no surprises.
Log in to your Clover Dashboard at dashboard.clover.com, go to Inventory → Items, and click any item to edit its name, price, description, or modifiers. Changes sync to all connected devices and your online ordering page automatically — usually within 1–2 minutes. You can also make changes directly on a Clover Station or Mini by opening the Inventory app on the device. For bulk price changes across many items, MBI can help you use the CSV import feature.
Clover devices come with a standard manufacturer warranty covering defects. Physical damage from drops or accidents may not be covered under the standard warranty. Contact MBI first at (626) 340-4900 — we can assess the situation and help you determine whether it qualifies for warranty replacement, coordinate a repair, or arrange a replacement device. Because your data lives in Clover's cloud, swapping to a replacement device doesn't result in any data loss.

Still need help?
Just send us a message.

Our team is available Mon–Fri 8am–6pm Pacific. Emergency support is available 24/7 for active merchants.

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Not yet an MBI merchant? Get started here →